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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dave Moldal

July 23, 2025

5  out of  5
rating by Dave Moldal
"We very much appreciated Ann Marie's thorough guidance, timely responses to questions, and detailed follow-ups. She is a pleasure to work with and provided top rate customer service."
We responded:
"Thank you Dave, we very much appreciate this wonderful review! I couldn't agree more, Ann Marie is outstanding and sets the example for our whole team and the service we try to provide at every contact. I'm so glad you were pleased with the experience, and we look forward to working together on any and all of your insurance needs. Don't hesitate to reach out!"
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Dominic

July 23, 2025

5  out of  5
rating by Dominic
"Incredible service, Ann Marie Frederick was AMAZING in assisting me to CLEANLY and QUICKLY deal with my insurance policy. She did her utmost to help me try and save as much as possible as well, which made it all the more rewarding! I’ll definitely be sticking with this branch for a while due to her work ethic and customer service."
We responded:
"Thank you Dominic for this fantastic review of Ann Marie and our office! As you can imagine this is exactly what we strive for in helping you and our customers with all of their insurance needs, I'm so pleased to know we were successful. When you need any assistance in the future, please don't hesitate to reach out, we're here to help!"
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connor herber

July 16, 2025

4  out of  5
rating by connor herber
"Spoke with Sevanna over the phone to set up a policy on my new car I just bought. Was able to go through the whole process in a little under 30 minutes and it was a breeze!"
We responded:
"Hi Connor, thank you so much for taking the time to share your kind words and the 4-star review! I'm so glad to hear you were happy with our service. We’re always looking to improve, so if there’s anything we could have done to make your experience even better, please let us know."
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Freda Werikhe

July 3, 2025

5  out of  5
rating by Freda Werikhe
"I received great customer service that got me signing up. Thanks Sevanna."
We responded:
"Thank you Freda for taking the time to leave us a great review, much appreciated! I'm so glad to know all went well starting your insurance with my office; we're here to serve however you need!"
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Oz Evans

June 30, 2025

5  out of  5
rating by Oz Evans
"Great local agent that got me set up with everything I need!"
We responded:
"Ryan, I truly appreciate the fantastic review, thank you for taking the time to share! We pride ourselves on being a local, in-person presence you can count on and get to know. We're here to help with all of your insurance needs! "
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Joe Lewis

June 30, 2025

5  out of  5
rating by Joe Lewis
"Anna, and the Team at Todd’s office has always been so helpful, and an amazing team that takes care of us! Thanks all!"
We responded:
"Thank you so much Joe for your kind words! Anna and our entire team truly appreciate your support. I'm so happy to hear that we've been able to take good care of you. Looking forward to continuing to assist!"
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Ana Grijalva Perez

June 27, 2025

5  out of  5
rating by Ana Grijalva Perez
"Grate customer service."
We responded:
"Thank you Ana, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Cole Hartmann

June 23, 2025

5  out of  5
rating by Cole Hartmann
"I was quickly transferred to a real person who was extremely helpful and quickly efficient. The whole process was short and simple and easy! Thank you!"
We responded:
"We’re thankful for your feedback, Cole, and truly appreciate taking the time to leave us a great review! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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ROD A

June 23, 2025

5  out of  5
rating by ROD A
"Fair price, fast, accurate & very pleasant experience, thank you Savanna for helping this morning!"
We responded:
"Thank you Rodrigo I truly appreciate taking the time to leave us a great review, much appreciated! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Carole Ivy

June 12, 2025

5  out of  5
rating by Carole Ivy
"I'm new and so far so Very Good! Todd Houser has been responsive and helpful in saving me money from the get go. He is intelligent, a good communicator, genuinely interested in one's needs and, most importantly, trustworthy. In my many years with State Farm, Todd is the first agent who took the time to explain my policies in a way that I could "fully understand" and I never felt rushed. He has introduced me to offerings that I didn't know about and that I've accepted without feeling any pressure. Todd shows concern and a willingness to help that I've never experienced before with any insurance agent. His staff are all friendly and also eager to help in any way they can; the tone is always set from the top! I feel at home and not at all hesitant to call with questions, nor disappointed with answers that still leave me wanting, as I have experienced before at other offices. I highly recommend Todd Houser to anyone searching for a State Farm Agent! I guess I finally got lucky!!!"
We responded:
"Thank you so much Carole for this wonderful review! I am so pleased you are happy with our service and glad we have the chance to work together. Our great team and I are here to help with any needs you have with any of your insurances, and look forward to serving you for many years to come!"
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leslie labrecque

June 5, 2025

5  out of  5
rating by leslie labrecque
"Ms Friedrick was very helpful and patient with arranging my quote and ensuing policy. She explained everything clearly and answered all my questions. Follow-through is prompt and courteous!"
We responded:
"We're so happy to hear your positive feedback! Thank you Leslie for taking the time and the wonderful review, and the whole team looks forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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kissa

May 29, 2025

5  out of  5
rating by kissa
"Anna is phenomenal! Always knows how to get the best coverage bundles, and surprises me with all the extras that come along with said bundles♡ she deserves a raise! Love her! EMPLOYEE OF THE YEAR"
We responded:
"Thank you for the fantastic review and for taking the time to share your experience with Anna! I'm so pleased to know and our team is here to serve any needs you have with your auto, home, life insurance and more!"
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Kerry Forell

May 19, 2025

5  out of  5
rating by Kerry Forell
"Ann Marie in this office is really great to work with. She is quick to respond and willing to go the extra mile to look for options that will best serve our needs. In addition to some of our more standard policies, she has helped us navigate the transition to a new teenage driver and cover a rental property."
We responded:
"Kerry, thank you for taking the time to share your thoughts and the wonderful review! I appreciate you recognizing our team for the job they try to do every day providing great service for your auto, home, life insurance needs and more. And I fully agree Ann Marie is top notch! If there is anything else we can do, please let us know."
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Krishna Nattanmai

April 16, 2025

5  out of  5
rating by Krishna Nattanmai
"Great service by Ann Marie!"
We responded:
"Thank you Krishna for taking the time to share your thoughts! I'm so glad to know you’re satisfied with the service at our State Farm office, and I agree Ann Marie is fantastic! If you ever have any questions or need assistance, we’re here to help! "
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Andrew Jacobs

April 10, 2025

5  out of  5
rating by Andrew Jacobs
"Sevanna was fantastic to work with and helped me make sure I had the right coverage for Home and Auto and saved me money switching to state farm. Thank you Sevanna!"
We responded:
"Thank you Andrew for this terrific review and taking the time to share your experience! I agree Sevanna is top notch, and I'm so glad to know we were able to save you some money in addition to setting up your auto insurance and home insurance coverages the way you want. Your satisfaction is our top priority and we look forward to continuing to support your insurance needs!"
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Sue Herinckx

April 6, 2025

5  out of  5
rating by Sue Herinckx
"I worked with Sevanna and she was so helpful with switching our insurance. She was able to explain all our coverages and save us money! Highly recommend getting your insurance from this office!"
We responded:
"Thank you Sue for your wonderful feedback! Sevanna is great, and it is our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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VIKRAM PATEL

April 4, 2025

5  out of  5
rating by VIKRAM PATEL
"Ann & Todd worked on my insurance needs per my expectation. Thank you very much"
We responded:
"Thank you Vikram for your 5-star review! My State Farm team and I are happy to be your good neighbor! Please let us know how we can help."
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Trevor Mcbride

March 19, 2025

5  out of  5
rating by Trevor Mcbride
"This office was so friendly when I walked in."
We responded:
"Thank you Trevor for taking the time to leave us this great review. We enjoyed your visit and I'm glad to know you felt so welcome. We look forward to seeing you again soon!"
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Ted Collins

March 12, 2025

5  out of  5
rating by Ted Collins
"Anna at State Farm provided an exceptional experience, going above and beyond to secure a car insurance premium that met my needs. Her dedication and professionalism truly stood out—Anna, you rock! I've been with State Farm and Todd Houser for years and have always been impressed with their outstanding service. Highly recommend!"
We responded:
"Thank you so much Ted for the wonderful review and taking the time to share. I'm happy to know you feel so good about the service and experience with Anna and my team, that's our goal! If you ever have any questions or need assistance, we’re here to help! "
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Chloe Brown

February 21, 2025

5  out of  5
rating by Chloe Brown
"Had an unfortunate accident and State Farm y my car. I honestly understood, she was a damaged 2012. They made me a far settlement offer, reimbursed my uber expenses promptly, and I had a personal claims agent I could reach out to with questions. When I decided to purchase a new car, they got me a new quote and reinstated my coverage within 48 hours. Honestly feel very well taken care of, Anna and Hailey were awesome and communicated very quickly. I used to have progressive—never going back"
We responded:
"Chloe, thank you so much for the wonderful review and for taking the time to share your thoughts! A total loss is never good but glad to know the process was smooth and you were happy with the service at my State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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ben pearson

February 20, 2025

1  out of  5
rating by ben pearson
"Been with State Farm for several years. Had a break into my work truck and had some equipment stolen. Called the branch to see what could be done for filling a claim. At this time I was in the process of buying a home in Portland but due to a situation with the seller it fell through. I had been switching my renters to home owners insurance at this time. I call and notified the office when the house fell through and that the renters would need to be reinstated. I get a message a few weeks later saying I owe State Farm for my home owners insurance and called the office to ask why that hadnt switched things over. They finally corrected the issue and told me that for the renters to be switched back my insurance would be jumping 75 dollars a month due to the claim. This was never explained when I asked if i should file a claim as the only thing they were covering was 1500 from one of my work laptops not the 10k in work equipment I lost. Every other agency ive called in the area explained to me that its standard to walk a client through the risk especially for such a little pay out. Anne Marie informed me of this and I said I would look around as I wasn't happy but I would be back if the prices were all the same which they were. I was told I had till the 20th and have emails as well and I was told by the old women who takes 20 minutes to write down an email address that this isnt possible. Well due to the first ever claim ive ever filed with an insurance agency now I cant be insured for 36 months in Washington. I cant speak for all State Farm locations but avoid this office unprofessional and incompetent staff."
We responded:
"Ben thank you for taking my call, I'm glad we had a chance to discuss this and review the details. We could have done better, but I'm also glad you recognized and acknowledged there were some efforts on our end you missed or had forgotten. After 25 years in the business with a very experienced team, we still strive every day to provide the best possible service you deserve, and we're proud of the satisfaction we provide our customers."
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Maria W Bednarz

February 5, 2025

5  out of  5
rating by Maria W Bednarz
"Thank you so much for friendly, professional service from Anna Daly at State Farm. I can"t find another insurance that beats their price. Highly recomended! Maria"
We responded:
"Hello Maria! Thank you for reviewing our State Farm office! I'm thrilled to know you had a positive experience with us, and I couldn't agree more Anna is top notch; your satisfaction is our top priority! We look forward to continuing to continue to work with you on your auto and home insurance, and any other needs that may arise. "
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Holly Lujan

February 5, 2025

5  out of  5
rating by Holly Lujan
"I need a quote turned around quickly and Sevanna was extremely helpful and quick in turning around my quote. I really appreciated her help and would love to work with her and Todd’s team in the future!"
We responded:
"Hello Holly! I am so thankful for your feedback! It’s our pleasure to assist you with any of your insurance needs -- home insurance, auto insurance, life insurance -- If there is anything else we can do to help, please let us know! "
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Scott Reis

January 21, 2025

5  out of  5
rating by Scott Reis
"I have had only positive experiences with Todd Houser’s team at State Farm Insurance. Everyone is professional, caring, and willing to answer any questions you have regarding premiums, coverage, and claims. Recently, Sevanna helped my mom get homeowner’s and auto coverage and saved her money from what she was paying previously at another insurance agency. Sevanna went above and beyond and worked around our schedule to meet with us and facilitate this transition. I highly recommend State Farm and Todd Houser’s office for your insurance needs."
We responded:
"Thank you so much Scott for this wonderful review! I truly appreciate you taking the time and your words are so meaningful to me and my team. I agree Sevanna is outstanding and our whole team is here to serve and help in any way we can, don't hesitate to ask!"
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P 's

January 17, 2025

5  out of  5
rating by P 's
"Anna has been an incredible help! She provided excellent customer service and was extremely efficient throughout the process. Her fast responses and clear communication made everything so easy. I highly recommend Anna for anyone looking for a reliable and knowledgeable insurance agent. Thank you, Anna, for your outstanding support!"
We responded:
"Hello Patawee and thank you for taking the time to share your thoughts! I'm so glad to know you’re happy with the service at my State Farm office, and I agree Anna is top notch! If you ever have any questions or need assistance, we’re here to help! "